Learn how Virgin Money is disrupting the status quo of the banking market through its ‘digital-first’ strategy.
innovative DIGITAL-first strategy
Virgin Money’s ambition is to disrupt the status quo of the personal and small business banking markets, and constantly seeks to equip intermediaries with the tools they need to match borrowers to mortgage products that are best suited to their individual financial needs.
To make the company’s proposition the best that it can be, Virgin Money listened hard to what intermediaries wanted and built the Mortgage Lab.
With high volumes of Virgin Money’s lending going through its intermediary channel, innovating its offering is key. As importantly, new services have to get to market as quickly as possible.
Virgin Money has approx. 6.5million customers
£ 0 bn
Mortgage lending to date as at 2021 annual report
£ 0 M
Investing £275m to accelerate digital transformation
The Mortgage Lab assesses risk, simplifies the mortgage application process and ensures the retention of customers when they reach the end of their financial deals with Virgin Money.
To improve use of these tools, it was decided to move the original Virgin Money Online system from a desktop-installation to a virtualised application that could be accessed from a browser on any device, anywhere.
CSI implemented a web-enabled, digital application to enable access to the Mortgage Lab tools via the Virgin Money Intermediary Portal.
This portal acts as a ‘one-stop shop’ for the needs of the intermediary which can support their work and take away any technological restrictions.
Using CSI Workspace – our application aggregation product – intermediaries are able to securely access corporate applications, file stores and data from any device, on the go, from any location.
Promoting the importance of advisers and building strong relationships with partners are key components of Virgin Money’s mortgage proposition. Now intermediaries can carry out their core work simply and easily when on the go.Peter Rogerson, Director of Mortgages – Virgin Money
An optimised experience allows client decisions on borrowing to be made more quickly and efficiently than before.
The solution provides an adaptable interface that incorporates all levels of an intermediary’s work including risk and compliance, mortgage checks, access to the latest updates on rates and products coupled with features such as the affordability calculator and industry applications.
The application maintains the high security and compliance standards of Virgin Money’s core systems.
Additionally, new developments can be created in a safe R&D sandbox which enables Virgin Money to improve its service with minimal impact to its existing operations.
About our client
Virgin Money is a UK-based retail bank focussed primarily on mortgages, savings and credit cards through a range of channels including digital (online and mobile) as well as intermediaries and contact centres.
According to Virgin Money’s 2021 annual report, they are the UK’s 6th largest bank with around 6.5 million customers and a national network of stores, contact centres and relationship managers.
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