Get ahead of competition with retail IT support.

Disruption, customer demand, a global pandemic – change is nothing new to retail. Critical to retailers is agility required to quickly adapt, which makes all the difference in a competitive marketplace that’s rapidly going ‘online’.

The last few years have been economically challenging for retailers with increasingly more customer experiences happening online. Physical retail stores rely on digital infrastructure, where employees need to be paid on time, customer data needs tightly securing, and every transaction counts.

After decades of partnering with many global retailers and renowned brands found in every home, CSI’s retail specialists deliver market-leading, cost-effective, highly secure and integrated IT support. Whether that’s to a global store with a wide digital footprint needing cybersecurity best practice, or a brand trying to reduce time to value from embracing digital technologies, we understand the unique challenges that retailers face.

Nowadays, retail technology trends are pushing towards powerful digital customer engagements and e-commerce to safer workplaces and more agile operations and supply chains. More and more, retailers want to onboard new technologies without the IT burdens to unlock more resilient business models.

A Different Conversation Starts Here →

Over the last few years, more brands have become digital, invested in ways to reengage and retain customers, and to focus on resilience and agility. Yet, modernising and remaining competitive is no small feat.

Get ahead of your competition, retain customers and attract new ones, and remain operationally agile at all times with our managed retail IT support.  It takes less than 2 minutes to complete our form and we’ll reach out within 24 hours to help!

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How CSI tailors IT support for retailers, home goods & global brands.

For decades, CSI has the been the trusted market-leading partner for retail IT support. Our specialists have the experience to deploy fully managed, around the clock IT support that extends into storage, infrastructure, and even cybersecurity. Whether you need to ensure high-traffic digital platforms and applications have undisrupted uptime or that you can secure customer data, CSI has been working with retailers to provide unrivalled IT experiences.

We understand that retailers need tailored IT support to address a myriad of challenges. You can migrate to the cloud and focus on cost-optimisation, ensure uptime and system reliability so there’s no disruption felt by your end users, and keep that growing database of customers safe and secure.

Benefits of IT support for retailers. 

Managed IT support can unlock a range of benefits for the retail industry and have been known to improve cost-efficiencies, handle growing data volumes, enhance customer satisfaction, and offer cutting-edge performance and security for seasons of high demand.

You could gain many benefits, including: 

  • Improved staff productivity
  • Greater agility for workloads
  • Business models that flex with demand and consumption needs
  • Improved uptime & reliability
  • Better cyber resilience
  • Access into AI technologies

Retail IT support

Let’s talk challenges for retailers.

In the last decade, the retail landscape has dramatically changed, whether that’s across real estate, or digitally. At CSI, we have been a part of those transformations, helping build better businesses using technologies to secure, scale, and optimise retailers nationwide and beyond. Our retail specialists start with a different kind of conversation – we address your most pressing challenges first.

As an award-winning MSP (managed services partner), we enable retailers to access fully managed services around technologies from the likes IBM, Microsoft, and Dell. To better understand how IT can help retailers get ahead of the competition, we tailor solutions to you fit your requirements and tackle your biggest challenges.

IT support for retail

Compared to other sectors, retailers have to deal with the daily challenge of cyber threats, cloud optimisation, regulatory headwinds, data growth, online customer experiences, and so much more. In all cases, IT services can support retailers by simplifying technologies.

Some of the most costly challenges focus on becoming a sustainable retailer, utilising hybrid cloud, and harnessing AI.

Working with CSI has been very valuable for our business, and for the level of service we provide to our customers. The move to CSI’s PowerCloud has helped us stay agile and keep one step ahead of our rivals.

Marcel Bordon, CEO – SOLETRADER Read more

Challenge #1

What’s your stance on sustainability?

Today, more consumers say environmental responsibility is extremely important when deciding on a purchase – sustainability is being factored into their financial decision – and this trend is expected to intensify.

Retailers can meet this opportunity through their own sustainability strategies and one of the most immediate approaches is where IT simply uses less. Optimising cloud and data centre resources doesn’t mean a compromise between application performance and reducing carbon footprint. Application resource management (ARM) tools can dynamically allocate precisely the right level of capacity according to demand. By reducing unnecessary use of resources in real-time not only saves costs, but also improves the long-term the energy consumption profile in the data centre.

Look no further for IBM Storage support.

Challenge #2

Is hybrid cloud the missing piece in your business?

Building a hybrid cloud IT infrastructure is a key component in digital transformation for retailers wanting to be more agile than their competitors. Combining the best of private and public clouds gives organisations the ability to take advantage of all environments, with some better suited or more cost-effective for certain workloads. Retailers looking for digital transformation and a secure, open environment can move their existing workloads between on-premises or hosted infrastructure and the best possible cloud environment without business disruption.

We help financial services with compliance.

Challenge #3 

Harnessing AI tools for value.

Creating great customer experiences depends on understanding buying preferences and those insights are based on accurate consumer data. Collecting data is one thing but being able to act confidently on that data is another matter – it is wasted effort to send an offer to customers that have no interest in the products. Faced with inefficient data management, many retailers are turning to AI platforms to extract value and win business from the competition.

More companies are adopting AI technology from the same time a year ago. From making product recommendations to cost-effective supply chain management, real-world applications of AI can make a significant difference.


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CSI’s experts have over 900 years of combined experience supporting and managing IBM Power Systems.

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of CSI employees are in client-facing roles, providing best in class customer service.


CSI’s history of innovation has earned us credibility as a reliable, trusted partner of choice around the world.