A PERPETUAL EDGE ON INNOVATION

How CSI is enabling a specialist buy-to-rent lender to support the needs of property investors with an edge on innovation.

Our client: Fleet Mortgages supports the needs of property investors and landlords by lending exclusively through the intermediary sector and offering buy-to-let mortgages for residential landlords, limited companies and those seeking finance for Houses in Multiple Occupation (HMOs).

Context

To drive competitive advantage, Fleet Mortgages needed a flexible platform to deliver mortgage products to brokers reliably and intuitively. As a regulated business, Fleet Mortgages had to ensure the highest security standards and that FCA compliance is embedded any the IT solution.

Goal

To enable Fleet Mortgages’ office environment to support expansion of the business and deliver a level of flexibility that allows new offerings to get to market quickly and cost effectively.

Challenge

As a company that provides services online only, Fleet Mortgages needed robust IT systems to be able to provide competitive customer service to brokers and direct to landlords.

As service quality is one of the key areas of competitive differentiation, a critical driver for success is ensuring that brokers have secure access to all resources around the clock – and from any location.

OUR BROKER PARTNERS NEED A SMOOTH AND RELIABLE EXPERIENCE WHEN DEALING WITH US. OUR AIM IS FOR 100% UP-TIME FOR OUR ONLINE SERVICES WHICH IS ESSENTIAL TO OUR PARTNERS AND THEIR CUSTOMERS IN TURN.

Mike Lane, CIO, Fleet Mortgages

Solution

CSI built a dedicated platform based on VMware and physical SQL servers connected to an on-demand storage service.

The solution also included a web-based virtual desktop so that authorised users have access on any device with a single sign-on delivered from the cloud.

A comprehensive Information and Security Management System (ISMS) provides a framework of formal security policies and procedures to ensure all IT systems operate in accordance with the strictest compliance requirements.

Outcomes

The new IT infrastructure delivered the availability and flexibility that is allowing Fleet Mortgages to accommodate ever-increasing system changes.

Brokers benefit from 24/7 access to mortgage services and seamless user experience.

Business risk is reduced via automated access control policies that enforce security across the company.

The platform provides the scalability to support the growing demand for buy-to-let mortgage services in the UK.

Outcomes Dashboard

£1.3b

Fleet Mortgages’ 2018 portfolio under management was valued at £1.3billion.

54%

Annual growth of new mortgage originations even under adverse economic conditions.

2.5m

The UK has 2.5 million buy-to-let investors, an increase of 5% on 2017.