Proactive Support for IBM Power Systems

Proactive Support for Power Systems is the new globally consistent premium support offering replacing Enhanced Technical Support (ETS) maintenance services for Power in EMEA.

It offers support services provided by highly skilled support specialists. It’s designed to provide an integrated approach to proactive, coordinated support – maximizing IT infrastructure availability at an effective cost.

With rapid response, priority handling of critical threats and situations, and proprietary analysis tools, and acting as a remote extension of your IT staff, specialists monitor and support the Power System IT infrastructure, helping improve your system availability, productivity, and recoverability.
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Volume discounts can apply for both Proactive Support Power base services:
– Proactive Support AIX / IBM i
– Proactive Support Linux Power

The volume discount percentage depends on the number of machines per Proactive Support offering and per contract (starting with 5 machines and applies, if applicable, to all machines).