Observability vs Monitoring: Why You Need Both

What is Monitoring?

Monitoring is the process of collecting data from your IT systems and displaying it in dashboards or reports. Monitoring helps you answer questions like:

• How many requests are being processed by my web server?
• What is the average response time of my database?
• How much CPU and memory is being used by my application?
• How much bandwidth is being consumed by my network?
• Are there any errors or failures in my system?

Monitoring helps you detect problems in your systems before they affect your users or customers and provides historical data and context.

However, monitoring has some limitations. It can only tell you what is happening in your systems based on predefined metrics and thresholds. It cannot tell you why something is happening or how to fix it. It also cannot account for unknown or unexpected events that may affect your systems.

That’s where observability comes in.

What is Observability?

Observability is the ability to infer the internal state of your IT systems from the external outputs. Observability helps you answer questions like:

• Why did my web server crash?
• What caused the spike in the response time of my database?
• How does CPU and memory usage affect the performance of my application?
• How does network latency impact the user experience?
• What are the root causes and impacts of errors or failures in my system?

Observability helps you understand the behaviour and interactions of your systems across different layers and domains. It also helps you discover unknowns or anomalies that may affect your systems.

Observability requires more than just collecting data from your systems. It requires analysing data from multiple sources and perspectives using advanced techniques such as machine learning (ML) and artificial intelligence (AI). It also requires creating actionable insights from data that can help you optimise or improve your systems.

How CSI Can Help You Achieve Observability

CSI utilises a leading cloud-based platform that provides comprehensive observability for complex IT environments. It integrates monitoring, alerting, analytics, and automation into one solution that covers all aspects of observability such as:

Data Collection: collects metrics, logs, traces, events, configurations, topologies, and more from thousands of sources across hybrid cloud environments using agentless methods.

Data Analysis: analyses data using machine learning and AI to provide anomaly detection, root cause analysis, dynamic thresholds, forecasting, correlation, and more.

Data Visualisation: displays data in customisable dashboards and reports that provide real-time visibility into system health and performance.

Data Action: triggers alerts based on predefined rules or dynamic conditions that notify relevant stakeholders via email, SMS, phone call, or integrations with third-party tools such as Slack or ServiceNow.

It also enables automated actions such as scaling up/down resources or executing scripts based on alert conditions.

With an observability platform, you can gain a holistic understanding of your IT environment, identify issues before they affect users, resolve problems faster, optimise system performance, enhance user experience, and drive business value.

Observability vs Monitoring: Conclusions

Observability is not just a buzzword, it’s a necessity for modern IT operations.

Observability helps you understand what is happening in your systems and why. Monitoring helps you collect data from your systems and display it. You need both observability and monitoring to gain a complete picture of your IT environment.

If you want to learn more about how CSI can help you achieve observability for your systems, get in touch with one of our technicians today.