A PERPETUAL EDGE ON THREAT DETECTION

How CSI is enabling a successful building society to grow its business with confidence, knowing that supporting IT systems are efficient, effective and secure.

The Client: For over 110 years, the Buckinghamshire Building Society has been helping people achieve financial security by providing a safe home for their savings and helping them to buy a home of their own – and is the 2021 winner of the Mortgage Finance Gazette Award for Mortgage Product Innovation.

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Context

The financial services provided by Buckinghamshire Building Society (‘the Society’) depend on reliable and secure IT platforms in customer-facing environments and in the back office. Agility and operational resilience are critical to the Society’s continued success and to remain relevant in today’s competitive consumer market.

Goal

The Buckinghamshire Building Society is well-positioned to exploit the benefits of the latest technology to attract and serve customers, but being regulated by the Financial Conduct Authority means that it has to meet extra levels of compliance, security, and IT resilience. The business must be able to identify cyber threats and react swiftly to any potential breach.

Challenge

The challenge of protecting critical systems and data is complex –the likelihood of a cyber attack is increasing every year, together with a shortage of cyber security skills and more sophisticated threats.

Given the sensitive data involved in financial services, the Society needs continuous cyber threat monitoring as well as incident support to respond as quickly as possible.

The Society’s primary objective is to focus on developing financial products, not operating IT infrastructure, so when it came to streamlining IT operations and bolstering security, it was decided to partner with an experienced security managed services provider.

Partnering with CSI has enabled the Society to provide a robust and secure IT infrastructure to support its continued growth and to meet our operational resiliency requirements. During the coronavirus pandemic, we were able to resume business as usual the day after lockdown and continue serving our members normally, with all staff working remotely thanks to CSI – something we couldn’t have dreamt of previously!

Dave Childerstone, Head of IT, Buckinghamshire Building Society

Solution

CSI worked with the Society to design a set of managed services to support their business strategy, ensuring system availability, performance, and security. Advisory, professional, and managed security services are combined using a methodology focused on reducing risk.

CSI delivers cyber protection services together with leading security partner Alert Logic. An award-winning security platform is supported by CSI’s dedicated 24×7 Security Operations Centre (SOC).

CSI’s security experts monitor the Society’s systems around the clock to detect threats more quickly leading to shorter attacker dwell time and less damage to the environment. Agreed service levels ensure that the Society is quickly informed of any qualified security incident.

Outcomes

With CSI’s managed services in place, Buckinghamshire Building Society’s IT services are stable and data is protected – and as a result, the client has received a positive external audit rating.

As part of the regular service review, a disaster recovery test was successfully completed to prove that the IT platforms can support business continuity plans.

Where an incident has the potential to impact any systems that are not managed by CSI, the SOC team will work closely with Alert Logic and the Society to successfully contain the incident.

With security experts monitoring its environment 24×7, the Society can confidently focus on its strategic goals knowing its systems and data are protected.

1/2

Half of UK businesses lack the skills to carry out basic cyber security tasks.

39%

39% of UK businesses reported cyber security breaches or attacks in the last 12 months.

3/4

Three-quarters of financial organisations say cyber security is a very high priority for their directors.