Service Extension (SE) provides extended support for IBM Software that has been announced as End of Service (EOS). Service Extension can provide extended support for up to 3 years after the official EOS date, depending on the policy defined in the software lifecycle:
* If the lifecycle shows policy type S (Standard) then typically SE is available for 2 years after EOS
* If the lifecycle shows policy type E (Enhanced) then typically SE is available for 3 years after EOS
* If the lifecycle shows policy type O (Other) then typically SE is not available
Depending on the age of the product, skills available, and client requirements, there are usually 2 types of support available:
1. Usage, Known & New Defect – this includes fixes for new defects
2. Usage & Known Defects – this does not include fixes or support for new defects