Service Extension

Service Extension (SE) provides extended support for IBM Software that has been announced as End of Service (EOS). Service Extension can provide extended support for up to 3 years after the official EOS date, depending on the policy defined in the software lifecycle:

* If the lifecycle shows policy type S (Standard) then typically SE is available for 2 years after EOS

* If the lifecycle shows policy type E (Enhanced) then typically SE is available for 3 years after EOS

* If the lifecycle shows policy type O (Other) then typically SE is not available

Depending on the age of the product, skills available, and client requirements, there are usually 2 types of support available:

1. Usage, Known & New Defect – this includes fixes for new defects

2. Usage & Known Defects – this does not include fixes or support for new defects

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  • Enables clients to run their end-of-service IBM Software with continued access to highly skilled specialists
  • Almost unlimited number of calls for usage, configuration, implementation and defect support questions
  • Provides round-the-clock support for critical customer problems
  • Helps avoid costly downtime by providing more consistent service and faster problem resolution
  • Offers flexible service options to support your needs
  • Benefits of Service Extension
    • Enables clients to run their end-of-service IBM Software with continued access to highly skilled specialists
    • Almost unlimited number of calls for usage, configuration, implementation and defect support questions
    • Provides round-the-clock support for critical customer problems
    • Helps avoid costly downtime by providing more consistent service and faster problem resolution
    • Offers flexible service options to support your needs