IBM technology support services (TSS)
Hassle-free Maintenance Contracts.
Critical business applications run on a foundation of hardware, firmware and operating system software. These building blocks represent a significant investment but are also potential points of failure. For any organisation, malfunctioning IT equipment can result in increased costs, reduced productivity and lost revenue.
IBM technology support services for any IT environment.
IBM’s maintenance offerings are modular and scalable allowing you to customise the service you require today and in the future.
Supporting business-critical, high availability system requirements, you can enhance and upgrade base offerings. This includes hardware and software maintenance, or support line through additional service offerings, such as Proactive Support for Power Systems, Warranty/Maintenance Service Upgrades, and Committed Services.
Proactive IBM technology support for your critical IT.
Here’s what CSI can do for you:
#1. Your dedicated IBM technology support team.
As a Platinum Business Partner, CSI has decades of experience working closely with IBM. Our dedicated team of specialists has built up years of expertise streamlining hardware and software maintenance services for organisations that depend on complex and regulated workloads running on IBM technology.
#2. A single point of support for heterogenous IT environments.
As a single point of contact, IBM TSS manages all support processes including availability management, supplier & contract management, asset & lifecycle management.
By leveraging our existing footprint, our alliance relations, and by creating a customized risk vs cost profile, IBM TSS can save up to 20% support costs from day one.
Maintaining Security of Sensitive Data
Storage media can become damaged, even through normal use. With the correct maintenance agreement these can be replaced by IBM, however in some cases the damaged media may contain sensitive data which must not be exposed.
CSI can embed IBM Media Retention Services into a hardware maintenance agreement allowing organisations to retain damaged disk and flash storage components in-house. Maintenance service levels can be met while enabling complete control over data privacy and supporting regulatory compliance.
Of course, very few organisations use only IBM technology and require maintenance for other OEM products. Managing disparate contracts adds another level of complexity of administrative burden. CSI can consolidate multiple agreements from different suppliers and act as a single point of contact for maintenance services and renewals.
Extended Maintenance after End of Support
IBM is continually evolving its hardware and software products and naturally, older technology is withdrawn as it is superseded by more recent innovations. But ‘End of Support’ (EOS) doesn’t have to mean end of use. There are many reasons why withdrawn systems need to keep operating in production – some critical applications are very difficult to migrate from their hardware/operating system platform.
CSI works with IBM and third-party maintenance providers to offer extended maintenance for EOS equipment. This means that current hardware is protected until a risk-free migration can be planned.
IBM Maintenance Audit
Accurate asset tracking is essential for an effective maintenance agreement. CSI’s IBM experts can help to identify all IBM components in your IT estate, guaranteeing that all systems will be covered.
Included in our IBM technology support services.
If you are dealing with multiple vendors, CSI’s maintenance offerings incorporate a single-source approach to all your support contracts.
- A simplified maintenance plan for entire estates
- A single point of contact
- Management of end of service products
- Service extension
- Media retention to protect sensitive data
WHY CHOOSE CSI for IBM maintenance
Top-ranked in ITIC Global Server Hardware and Server OS Reliability Survey for 13 years in a row.
CSI’s experts have over 900 years of combined experience supporting and managing IBM Power Systems.
of users believe that IBM Power server provides better ROI than other platforms, according to HelpSystems survey.
CSI’s history of innovation has earned us credibility as a reliable, trusted partner of choice around the world.
Benefits of CSI’s IBM TSS service.
End of Support Migration – help with migrations to upgrade from older technologies to newer versions plus ongoing support to take advantage of new product capabilities.
Support – personalised end-to-end support in planning, deployment and migration services coupled with a broad range of flexible services from managed infrastructure to fully managed environment support.
Expertise and Knowledge Transfer – work with our certified IBM professionals and benefit from their expertise to optimise your IT investments and get the best return on spend.
Competitive Pricing – leverage our elite buying power to gain competitive pricing and benchmark costs for budgetary comparison to assess the suitability of refresh options.
Unlocking Opportunity for our Clients
Food & Beverage
ABP Food Group
Learn how ABP Food Group is protecting against ransomware and complying with GDPR legislation through company-wide cyber security education, awareness,…
Learn how this global automotive manufacturer boosted sales operations with enhanced system availability, performance and user productivity.
Healthcare & Pharma
Biological Research Institute
Learn how this biological research institute ensured data protection despite rapid growth and growing demand for availability and resilience.
We’re here to Help.
Whether you are thinking of upgrading away from legacy tech, unsure about change, or want to understand how an investment in IBM Power can benefit your business, we can help. Speak with one of our experts today to find out how to unlock more from IBM Power across your organisation.
"*" indicates required fields