A PERPETUAL EDGE ON TRANSFORMATION

From pioneering ERP software to laying a digital foundation for data-driven intelligence, SAP innovation delivers breakthrough technologies that shape IT and business trends.

With interconnected programs stretching from R&D to customer implementation and flagship technology powered by in-memory computing, SAP is helping to solve the most complex business challenges.

In 1972, five entrepreneurs in Germany had a vision for the business potential of technology. Starting with one customer and a handful of employees, SAP set out to transform the world of information technology and alter the way companies do business. Almost 50 years later, continuing innovation is led by lightning-fast SAP HANA in-memory data analytics and SAP S/4HANA next-generation enterprise software. Today, more than 400,000 customers are fuelled by result of the pioneering spirit that propelled SAP’s founders to continually evolve the IT industry.

CSI holds SAP PartnerEdge Gold Partner status which reflects SAP’s recognition of a strong commitment to delivering business value to clients.

With a shift to hybrid and multi-cloud computing, CSI specialises in migrating SAP workloads to the right cloud to deliver the right outcomes. CSI also has well-established expertise spanning SAP consulting, UX and Mobility, as well as SAP BASIS support, maintenance and licensing. This portfolio of services ensures successful implementation across the entire SAP enterprise suite of products.

apetito is an award-winning producer of pre-prepared meals for hospitals, care homes and community services across Europe. In this highly competitive sector, continual product innovation and outstanding customer service are critical to brand reputation and growth.

Challenge

Process inefficiencies meant that apetito’s IT team were spending hundreds of hours trouble-shooting issues that were causing costly mistakes by the warehouse picking system. Instead of focusing on innovation and growth, the team was tied up resolving failures and providing support for its SAP systems.

Solution

Building on the successful integration of a multi-language, voice-picking technology into apetito’s SAP warehouse management system, CSI developed a strategy that ensured apetito’s IT resources could be redeployed to achieve maximum business impact. CSI took responsibility for everyday SAP support and provided documentation of all SAP processes, while in-depth training deepened user understanding of business-critical applications.

Outcomes

As well as optimising apetito’s SAP investment, CSI’s solution increased warehouse pick accuracy to 99.8% and delivered productivity improvements worth over £200k. In addition to significant cost savings, apetito’s IT team was able to focus on development projects, enhancing innovation and acceleration growth.

OUTCOMES DASHBOARD

99.8%

Post-implementation, warehouse picking accuracy increased to 99.8%

200K

Reducing the need for troubleshooting
process errors resulted in productivity improvements worth over 200k