Services Company

challenge

A strategic goal aims to ensure high levels of customer satisfaction while making it as easy as possible for customers to access their services, including the ability to track orders and access account information – and this depends on stable and reliable IT systems.

For several years, CSI provided 24/7 remote monitoring services for the client’s on-premise IBM POWER7 environment. As that system neared its end of life and in-house IBM i skills were lost, the existing platform was deemed to be a business risk.

An alternative IBM i environment was required to run the core Infor M3 workload – one that would offer more compute capacity and could run the most recent operating system.

SOLUTION

Experience of monitoring the on-premises POWER7 system gave CSI an excellent understanding of the client’s required configuration.

A new CSI PowerCloud environment was designed to run an IBM i workload at the required level of performance and reliability.

Latest PTF patches were applied to ensure that the new platform was running the most recent stable version of the IBM i operating system.

CSI completed a full system save of the production system which was restored to the new cloud platform. Both systems were run concurrently to confirm high-speed VPN connectivity.

CSI provides maintenance, monitoring and system management services for new environment.

outcomes

The CSI PowerCloud solution allows the core Infor M3 ERP application to run on the latest IBM infrastructure without the cost of acquiring and operating new technology.

The upgraded IBM Power System provides an improved level of performance while CSI’s managed services ensures the stability and availability of the application.

Backups are carried out against an agreed schedule and sensitive data is encrypted.

A CSI PowerCloud platform will support this client as long as it requires an IBM i environment.

The cloud platform will be upgraded to run at optimal and cost-effective levels of service.