A perpetual edge on cost

How CSI is enabling a leading European food producer to harness lean innovation to reduce waste, improve productivity and get an edge on cost.

Our client: apetito is an award-winning producer of pre-prepared meals for hospitals, care homes and community services across Europe and Canada. From its headquarters in Wiltshire it distributes products daily to 79 franchises throughout the UK.

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Context

Food manufacturing and distribution is a highly competitive sector. Continual product innovation and outstanding customer service are critical to brand reputation, customer loyalty and growth.

Goal

After 19 years of consecutive growth across its B2B product ranges, apetito now wanted to reach beyond its traditional sectors and enter the direct-to-consumer market to continue its growth trajectory.

Challenge

Process inefficiencies meant that apetito’s small IT team were wasting hundreds of hours trouble-shooting costly miss-picks. Instead of focusing on innovation and growth, the team were tied up resolving failures and providing support for its SAP systems.

IT’S VITAL THAT WE STAY AGILE AND PROVIDE INNOVATIVE NEW SERVICES TO CONTINUE OUR UPWARDS GROWTH CURVE AND BREAK INTO NEW CONSUMER MARKETS. THANKS TO CSI’S COMBINATION OF HIGH-LEVEL STRATEGIC THINKING AND PROACTIVE SUPPORT WE ARE WORKING SMARTER AND MORE COST-EFFICIENTLY THAN EVER BEFORE AND WE’RE MORE THAN READY TO TAKE THIS NEXT STEP IN OUR CORPORATE JOURNEY.

Mike Calverley, IT Services Delivery, apetito

Solutions

Building on the successful integration of a multi-language, voice-picking technology into apetito’s SAP warehouse management system, CSI were asked to develop a strategy that ensured apetito’s IT resources could be redeployed to achieve maximum business impact. CSI took responsibility for everyday SAP support and provided in-depth training and documentation of all SAP processes, deepening user understanding of business-critical applications.

Outcomes

As well as optimise apetito’s SAP investment, CSI’s solution increased pick accuracy to 99.8% and delivered productivity improvements worth in excess of £200k. In addition to significant cost savings, apetito’s IT team were able to focus on development projects, enhancing innovation and accelerating growth.

APETITO OUTCOMES DASHBOARD

99.8%

Post-implementation, warehouse picking accuracy increased to 99.8%

200K

Reducing the need for troubleshooting
process errors resulted in productivity improvements worth over 200k