CSI Helpdesk Services provides professional customer services to everyone on your IT system through a reliable centralised technology helpdesk.
The technology you are expected to support grows more complex every year. New technology means new demands for support from users.
CSI addresses these issues for many customers by providing a range of Helpdesk Services, improving the experiences your users have with technology - and with your IT system.
Your users can access the Helpdesk services through a dedicated free phone number or through a branded, web-based, customer support centre. CSI Helpdesk services are customisable and can include:
- Incident Management
- Service Requests
- Change Management
- Problem Management
- After Hours Helpdesk
In addition, powerful reporting services are available to provide statistical analysis, trending and problem management to support continuous improvement. To ensure that all service events are handled efficiently and with minimum disruption to your business, all calls are controlled from our National Operations Centre based in Leeds.
For those organisations that don't have their own IT department, combining the helpdesk service with our technical support service will provide a totally outsourced solution for 1st and 2nd line end user support.
CSI Hosting, never equalled on quality, seldom bettered in value.
- Performance Monitoring and Reporting - core service availability, capacity analysis, incident report, helpdesk call log
- Service Management - CSI Service Manager monitors SLA and incident resolution
- Service Improvement - Proactively recommends, discuss and agree enhancements to the service. H/W and S/W updates, system changes, parameter changes and procedural changes
- Access to our service management software solution as a shared service without having to fund the significant up-front investment
- Accurate reporting and tracking of all incidents affecting your business. Maintain focus on core business
- Scalable resource providing consistent response regardless of workload. Fixed costs ensure transparent and tighter budgetary control
- Improve knowledge transfer to your technical team or end-users
- Ability to track the progress of calls through interactive web interface
