Cookie Policy

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally and we do not store personal information, such as log-in details, names, addresses or credit/debit card details in cookies.

These pieces of information are used to improve services for you through, for example:

recognising that you may already have given a username and password so you don’t need to do it for every web page requested

We also use cookies to gather statistical information about your visit which we use to improve the browsing experience for our customers.

There are two types of cookie you may encounter when using our site :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies’ internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

The First party cookies we use are listed below;

__utma, __utmb, __utmc, __utmz

These cookies enable Google Analytics. This is a software service provided by Google that helps us improve our site presentation and marketing. They help us analyse the traffic on our site. We track information such as the number of visitors to our site, the most popular pages and the most popular products on our site. They also help us measure the success of our marketing campaigns. These cookies never track confidential or personal information. The information provided by Google Analytics can only be seen by Google, and our relevant marketing teams. 

sessionid & csrftoken - secured session cookie

In certain areas of our site you can log in with your user account. We use this cookie to allow our servers to respond to your requests. These cookies a needed for the user account areas of our website to work for you.

The Third party cookies we use are listed below;

__utma, __utmz

These cookies enable Google Analytics. This is a software service provided by Google that helps us improve our site presentation and marketing. They help us analyse the traffic on our site. We track information such as the number of visitors to our site, the most popular pages and the most popular products on our site. They also help us measure the success of our marketing campaigns. These cookies never track confidential or personal information. The information provided by Google Analytics can only be seen by Google, and our relevant marketing teams.

guest_id

Used by Twitter to remember us in order to display latest news and events from our Twitter account.

Used by Twitter to enable the 'Follow' function. This helps detect if you are logged in to Twitter. Twitter can use this to present either a 'Follow' or 'You Follow' message with various details from Twitter. Twitter use this as a convenience for their users and we use it on the basis that Twitter adheres to its Privacy Policy.

Changing browser settings to accept or reject cookies:

If you wish to prevent cookies from being placed on your computer, you will need to change your website settings to reject cookies. How to do this will depend on which browser you use and we provide further details for the most popular browsers below. However, you will not be able to order from this website and it may perform erratically or not at all.

We will not use cookies to collect personally identifiable information about you.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Please be aware that restricting cookies may have an impact upon the functionality of our website.

 

Microsoft Internet Explorer

Select the 'Tools' menu or icon at the top of your browser window, then select 'Internet options' then the 'Privacy' tab.

Change the Privacy level setting as appropriate. Medium or below will enable cookies in your browser. Settings above Medium will disable cookies.

 

Mozilla Firefox

Select the “Options” from the “Firefox” drop-down, at the top of your browser window.

Select the “Privacy” icon and change the relevant settings.

 

Chrome

Select the “Customise” icon at the top of your browser window

Select “Settings” from the menu and then select “Show advanced settings”

Under the Privacy heading, select the Content settings button and change the relevant settings

 

Safari

Select the “Safari” menu or icon at the top of your browser window and select the “Preferences” option.

Select “Privacy” icon and change the relevant settings. Selecting “Never” will block cookies but will mean this website will perform erratically. Opting to block cookies from advertisers should mean you can still use the functions of this website.

Privacy Policy

 

CSI Limited ("We") are committed to protecting and respecting your privacy. This policy (together with our terms of use) and any other documents referred to on it sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

 

For the purpose of the Data Protection Act 1998 (the Act), the data controller is CSI Limited Lynton House, 7-12 Tavistock Square. London WC1H 9BQ, United Kingdom.

 

Information we may collect from you

 

We may collect and process the following data about you:

 

    Information that you provide by filling in forms on any of our sites *.csiltd.co.uk, including any CSI Mobile App. This includes information provided when you complete our on-line accounts form and enquiry form or support requests.

 

    If you contact us, we may keep a record of that correspondence.

 

    We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

 

    Details of transactions you carry out through our site and of the fulfilment of your orders.

 

    Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

IP Addresses and cookies

 

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

 

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:

 

    To estimate our audience size and usage pattern.

 

    To store information about your preferences, and so allow us to customise our site according to your individual interests.

 

    To speed up your searches.

 

    To recognise you when you return to our site.

 

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.

 

Storing your personal data

 

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

 

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

Uses made of the information

 

We use information held about you in the following ways:

 

    To ensure that content from our site is presented in the most effective manner for you and for your computer.

 

    To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purpose.

    To carry out our obligations arising from any contracts entered into between you and us.

    To allow you to participate in interactive features of our service, when you choose to do so.

    To notify you about changes to our service. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post, telephone, or email.

 

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.

 

If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data the enquiry form.

Disclosure of your information

 

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

 

    If CSI Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

 

    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of terms and conditions(On demand) of supply ; or to protect the rights, property, or safety of CSI Limited our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at CSI Limited Lynton House, 7-12 Tavistock Square. London WC1H 9BQ, United Kingdom. Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

 

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

Contact

 

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to CSI Limited Lynton House, 7-12 Tavistock Square. London WC1H 9BQ, United Kingdom.

 

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