| Customer Background |
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The Symphony Group is the UK's largest privatelyowned provider of fitted kitchen, bedroom and bathroom furniture to private and public sector roperty developers, high street retailers and builders merchants. Symphony is a member of the prestigious Sunday Times PWC Profit Track 100, which monitors Britain's top performing private companies.
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| “Having worked with CSI across other areas of our business, we were
confident that its consultants could advise us on the best replacement
for our existing warehouse systems. We can now demonstrate
unequivocally that the system is delivering what it promised in terms
of guaranteeing stock availability when and where it’s required, thereby
making the incidence of anything less than 100% delivery accuracy
extremely rare.”
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| Ruth Rew, Head of IT, The Symphony Group
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| Challenge |
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In order to maintain its reputation and continue to operate successfully in a
highly competitive market, it was vital for The Symphony Group to sustain its focus on exceeding customers’ needs – not just in terms of product design but through accurate, timely delivery of every piece of furniture. With several warehouses and a fleet of over 100 vehicles to manage, it was important that the company’s logistics processes and systems should have the resilience to cope with current and future requirements for product visibility and accuracy. Key criteria included minimising the risk of losing or misplacing goods as well as ensuring complete deliveries to keep the customer base satisfied.
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| Project Benefits |
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The new system has improved accuracy and efficiency across the Retail division, where it was initially implemented (as a result, the system is
being rolled out across the business as a whole.) In addition, the availability of real-time data capture and the electronic signature capture facility on Psion Teklogix’s Workabout Pro units has increased product visibility. As a result, accuracy of delivered orders has improved dramatically on a year-on-year basis, achieving enviable levels of
customer satisfaction.
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