| Customer Background |
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Electrabel Netten, the Belgian utility company, with around 15,000 employees and sales revenues of nearly EUR 7 billion, is Belgium’s largest employer. The company operates in two divisions, power generation and power distribution, making Electrabel Netten one of the five largest power utilities in Europe.
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| Challenge |
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In order to keep abreast of global competition, Electrabel Netten needed to optimise its customer-related and maintenance services. A critical factor in this was to reduce customer-waiting periods. A key step in achieving this goal was the construction of a new distribution centre, replacing four regional storage facilities.
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| Project Benefits |
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Electrabel Netten says, “The new WMS ideally meets the IT requirements for a systems environment that is as uniform as possible with optimum logistical workflows”. Since August 2000, the system has been managing up to 16,500 order items per shift.
In recognition of the success of the project it won the Logistics Europe Supply Chain Excellence award (Utilities Industry) 2002.
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