Backup when you need help - Computer System Integration

backup when you need help

CSI Customer Services is in operation 24 hours a day, 7 days a week, 365 days a year. We can provide helpdesk services for your applications, whether we have developed them or not. A range of managed service options is also available.

Our HelpDesk operates 24/7/365 where our experienced staff answer, log and manage customer calls for assistance. This services provides a reliable support alternative for businesses looking at external support of its applications.

With a single point of contact for customers, CSI’s Helpdesk provides fast and effective resolution to application support issues whatever time or day.

In addition, CSI offers many other Helpdesk related services:-

system availaibility and performance monitoring and reporting
SMS automated Helpdesk alerts

solution overview

solution features

Service in brief

Available 24 hours a day – 7 days a week
Dedicated telephone line
Local call charges (0845 number)
Single point of contact for hardware, system software and application problems
Helpdesk utilization reporting

Other services available

Proactive monitoring
Quarterly system health checks
Disaster recovery planning
Training programmes