From SAP NetWeaver and the Web Application Server to the traditional BASIS architecture, the technology that underpins the SAP application is key to ensuring smooth operation of the landscape. While large enterprises have teams of people who support the landscape, smaller companies have limited support and in depth experience, and quite often need a comfort blanket for expert support or advice.

That’s where our support proposition can add value to your organisation. We see the need that support has to be flexible with the demands from the business, but not too expensive that it is just as costly as hiring a permanent technical person. The key highlights to our technical support offering are as follows:

• Agreed number of support hours allocated to your organisation / ability to top up
• Access to log tickets on the CSI central helpdesk system / email and phone
• 24/7 Support available
• Tickets allocated to BASIS support consultants
• SLA for different severity of problems / aligned to SAP priorities
• Ability to log general questions and advise tickets
• Ability to use hours for mini technical projects such as system refreshes / archiving etc

CSI use the SAP Solution Manager Service Desk standalone or integration to the customers Solution Manager system.

Find out more by emailing Tim Broomhead or contact CSI on 01623 726300