About CSI and SAP

Our SAP Support Services offer ITIL-based tailored support that supports your SAP landscape. Clients select an annual level of support hours - but we ensure that our contracts are flexible. Hours may be used to provide on-site consultancy as well as incident resolution.

As a SAP partner, we take pride in delivering a high quality, robust and cost effective SAP support service. CSI's SAP support is flexible to allow for changes in demand. We aim to deliver more than incident fault-fixing to enhance the performance of your business.

OUR COMMITMENT

We are committed to delivering excellent service and we can promise that a contract will never limit the standards or the approach we will utilise to solve an issue. We supply analysis reports to your specific requirements - and conduct regular service reviews to ensure your needs are met.

TOTAL SUPPORT - WE OFFER:

SERVICES

• Application and Technical Incident Management
• System and functionality enhancements
• System Monitoring
• System Hosting
• On site or remote consultancy
• All levels of training - project team, key user, end user
• Backfill cover for members of your team

OUR PEOPLE

Our consultants are from a business background so can understand issues affecting businesses in real terms and can relate solutions in terms of business benefits. Our teams, using CSI's end to end solution expertise, deliver a complete SAP support service including application support and development, hosting, technical healthchecks and system monitoring on site or remotely - everything which will enable you to get greater benefit from your SAP system.

HOW WE WORK

Your business will benefit from CSI's SAP knowledge transfer and support options meaning that your team is free to concentrate on your business priorities, safe in the knowledge that the day-to-day support of your SAP system is in the hands of our experienced consultants. We operate a single point of contact Support Desk, offering a 24 x 7 service for Priority 1 issues.

• Clients report issues to us via our single point of contact Support Desk telephone number at a local call rate or we receive a system monitoring alert
• All incidents are logged in our Service Desk system
• Clients assign a priority to their issues according to criticality
• We will connect to your system via a remote VPN connection, investigate the incident and record time spent in the Service Desk system
• Solutions are recorded and can be viewed via a web access screen to our Service Desk