Express Remote Managed Infrastructure Services (ERMIS) is a suite of services for small and medium size businesses that enables remote monitoring, managing and reporting on your IT infrastructure. This scalable and highly configurable solution leverages unique, patent-pending technologies, expertise, industry-certified and proven management processes-as well as global delivery capabilities-to provide you with an accelerated implementation, reduced operational costs and enhanced infrastructure availability.

Highlights

• Relieves your burden on IT operational issues, freeing your staff to focus on your core business
• Enhances IT availability, visibility and control while helping predict and reduce costs, with four configurable services
• Enables a seamless, quick implementation to accelerate time to value

Enhancing IT service performance with specialized remote infrastructure monitoring and management

Today's complex IT infrastructures require specialized expertise in domains ranging from networks and servers to applications and application infrastructures. To remain competitive, organizations need to increase operational efficiency and become more flexible to quickly adapt to growth and changes in the environment. But with limited budgets to retain skilled IT specialists, it can be difficult to manage complex IT solutions to support mission-critical business requirements.

Express Remote Managed Infrastructure Services (ERMIS) offers four cost-predictive, configurable services to help you enhance your IT value through cost-effective remote monitoring, management and reporting for your IT infrastructure. CSI can provide proven technology and methodologies to proactively monitor your networks, servers, applications and application infrastructures, around-the-clock. IBM's highly skilled, certified teams can enhance the value of your IT services through the use of automated notifications, as well as timely remote problem determination and remediation.

This can help you quickly implement these services to realize their benefits, which can include:

• Enhanced infrastructure availability, visibility and control of your IT environment.
• Reduced, more predictable IT costs and more productive use of IT staff resources.