Many organisations are only too aware that they have a shortage of, or limited space for secure applications and data storage within their own facilities, but also that the costs of building or acquiring a room/space with all the necessary elements are too high. It’s a real issue. Even if your premises has the space - if the on-site environmental conditions are not right, or the room lacks security, fire suppression, power, air conditioning, then your business does not have a truly safe or suitable facility.
CSI addresses these issues for many customers by providing a range of Managed hosting Services from its UK data centers.
Our dedicated server solution is not a virtual shared environment, we supply you with your own physical server and you get full control over it (root access for Linux/administrator access for Windows®), You have full administrative access to the box, which means that you are responsible for the security and maintenance of it.
We provide server alert monitoring, backup management (Including offsite) and helpdesk ticket management. (The base service must include helpdesk)
Working in partnership with our customers and driven by a continual focus on process improvment CSI's proven service management methodology ensures that agreed service levels are met and exceeded.
Performance reporting and efficiency can be monitored, assessed and managed through service reporting and review meetings making the best use of service levels, encourage service improvements and supporting the ethos of working in partnership throughout the period of the agreement.
CSI Hosting, never equalled on quality, seldom bettered in value.
- Performance Monitoring and Reporting - core service availability, capacity analysis, incident report, helpdesk call log
- Service Management - CSI Service Manager monitors SLA and incident resolution
- Service Improvement - Proactively recommends, discuss and agree enhancements to the service. H/W and S/W updates, system changes, parameter changes and procedural changes
- Access to our service management software solution as a shared service without having to fund the significant up-front investment
- Accurate reporting and tracking of all incidents affecting your business. Maintain focus on core business
- Scalable resource providing consistent response regardless of workload. Fixed costs ensure transparent and tighter budgetary control
- Improve knowledge transfer to your technical team or end-users
- Ability to track the progress of calls through interactive web interface


